Are you experiencing issues with your Google Optimize?
In this guide, we’ll help you troubleshoot your Google Optimize settings with ExactMetrics and fix common errors or misconfigurations.
The most common misconfigurations with Google Optimize:
- The Google Optimize snippet for the container with ID GTM-*******/OPT-******* is not correctly installed on this page.
- Uncaught ReferenceError: ga is not defined.
- A gray or white screen for several seconds before the page loads.
If You’re Seeing Errors Similar to:
The Google Optimize snippet for the container with ID GTM-*******/OPT-******* is not correctly installed on this page. To preview variants for this experiment, make sure the Google Optimize snippet is installed on any pages you want to test.
This page does not have an Optimize snippet for this container. To preview this page and start an experiment, please check that your page has the snippet properly set up.
Simply log out of your WordPress site. ExactMetrics doesn’t track logged-in admins and editors by default. More details can be found here: Error from the Google Optimize Chrome Plugin when Previewing the Variant.
Uncaught ReferenceError: ga is not defined:
Turn on Compatibility Mode in ExactMetrics.
Compatibility mode allows ExactMetrics to work with other plugins. For more information about this, check out this guide: Here’s how to enable compatibility mode in ExactMetrics.
A gray or white screen for several seconds before the page loads:
Are you seeing a grey screen before your page fully loads?
This probably means you haven’t published your Google Optimize container. When you don’t have a published container, the page appears blank for a few seconds because ExactMetrics expects the Google Optimize container to load. Since there’s nothing published, nothing loads.
To read more about this issue please see our guide: Google Optimize Troubleshooting: Flash of White or Gray Screen for Several Seconds Before Page Load
You did it! You can now deal with the most common misconfigurations seen with Google Optimize.
What’s next? After you’ve fixed your Google Optimize issues, check out our step-by-step guides to take your Google Optimize tests to the next level.