If you’re seeing the following error: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” Please click here to see our guide on how to fix this issue.
Please click here to see our guide on how to generate an invoice with your updated information.
This is happening because you have a very old version of ExactMetrics installed.
You'll need to delete your old version of ExactMetrics and reinstall the new version and re-authenticate with Google Analytics.
- Are you logged in to WordPress? We don't track logged in administrators by default.
ExactMetrics makes the AMP Addon, and our addon relies on the AMP Plugin by Automattic/Google to work. You'll need to install that plugin for our addon to work.
Please make sure you've logged out of WordPress or you'll receive this message since ExactMetrics doesn't track logged in users by default.
Please make sure you've finished publishing the container and your set up in Google Optimize. More Information
Please check your settings for the performance addon as changing the "Sample Rate" to anything under 100 will result in some percentage of traffic not being counted.
No error message after authentication, but site remains unauthorized?
You might wish to install this plugin temporarily: TLS 1.2 Compatibility Test and if it fails the first test you'll want to contact your host to make the necessary upgrades. If it passes those tests please proceed to step 2
Install & activate the core control plugin: Core Control - click here to Download
- Activate the logger module: visible here.
- Enable logging, try authenticating into ExactMetrics, and then disable logging: (how to disable logging).
- And paste the error message in your email reply.
Be sure to include:
- the URL of your site you're running into this issue on.
- Also, Include the URL of the WordPress install if different. Sometimes WordPress is installed folder (such as /blog/ or /wordpress/) rather than the root folder.
There may be a bug in your hosting that is forcing the redirect through a port. It can be solved by deleting the following text from the URL and refreshing:
We're working on eliminating this bug.
If you're seeing the following error:
The following error occurred during authentication: Sessions are not working. If you are seeing this issue, please contact our support staff.
Please retry again with another browser such as Mozilla Firefox, or Opera, or Chrome and let us know how it goes.
This sounds like a theme or plugin conflict.
We can provide some code to fix this issue, however, that code we can provide needs to be customized depending on what theme or plugin you have on your site. It's not a one-size-fits-all solution, unfortunately.
We can identify the culprit without deactivating any plugins or themes if we have access to the site by blocking the js files in the browser using Chome Development tools and reloading the page.
- We'll need a WordPress username/password for your site so we can log in and take a look at what's goings on.
Alternatively, if you wish to identify the plugin yourself this would be the easiest method:
Step 1: Check for Plugin Conflicts
Step 2: Email us a Dropbox or Google Drive link to the conflicting theme or plugin.
Reauthenticating with your Google Analytics account under ExactMetrics =>Settings will fix this error.
It sounds like your ExactMetrics account is connected to a different UA code or Google Analytics Profile. Re-authenticating with your Google Analytics account with the correct UA code under ExactMetrics => Settings will fix this error.
This is an issue that's occurred on a small number of sites due to the server being misconfigured.
If you can complete the following info it will help expedite the fix:
- What web host are you using?
- What time zone is your WordPress settings set to?
- What time zone are you in when you receive the error?
- Add [email protected] to your GA profile (steps here)
If you're receiving the above error
Be sure you've completed Steps 3 and 4 of the Custom Dimensions setup at Google Analytics: Setup Custom Dimensions and then please wait 24 hours for the data to fill in.
These are greyed out because the EU compliance addon is active and these features aren't compliant with EU regulations.
If you're a Lite/free user you'd not have a login with us. Only paying customers have an account with us.
If you've discovered ExactMetrics on your site, you may just need to re-authenticate your ExactMetrics plugin with your Google Analytics account.
To find out if you have the Lite version installed on your site, please keep in mind:
Thank you for your interest. 🙂
We aren't currently taking submissions for guest posts at this time.
All of our pricing terms are annual.
ExactMetrics tracks everything Google Analytics tracks out-of-the-box, plus we massively improve Analytics's tracking capabilities.
1. ExactMetrics makes extremely complex implementations of Google Analytics easy and available on WordPress websites in just a few clicks: without the help of a developer. For instance just one of our features would take an experienced developer dozens of hours for each website, however, we do the heavy-lifting so these can be implemented this via our software in minutes not days.
Some of these features include:
- Forms tracking (see where your conversions are coming from, stop wasting money on source of traffic that aren't converting)
- eCommerce Tracking (see where your sales are coming from for WooCommerce or Easy Digital downloads.)
- Affiliate and outbound link tracking
- Logged in user tracking and User ID tracking
- Search Console tracking (see what the search terms your visitors are typing in Google to arrive at your site).
- And a whole lot more. Here's a longer list of available features.
2. ExactMetrics also adds dashboards to your WordPress website so you can see your most important stats at a glance from within WordPress. Our aim is to get business owners and decision makers the information they need to make smart decisions about their site and marketing without needing to hire a full-time analytics expert.
We have a more in-depth guide on this matter:
You'll need to ensure you have a Google Analytics account at http://analytics.google.com/ (this is not the same as a Google account) and you will need to ensure you have a property setup for your domain.
If you haven't done that yet, here are instructions: click here.
If you already have your property setup in GA, you'll need to authenticate ExactMetrics with Google Analytics: Connect to Google Analytics
You'll need to reconnect ExactMetrics with your Google Analytics account under Insights » Settings to re-enable the reports and fix that error.
Do you have any extensions running such as Ghostery?
Please see our guide:How to disable Ghostery.
If so, what browser extensions do you have running?
Please navigate to ExactMetrics » Settings » click the Disconnect button - that will most likely throw an error and you'll have to click it again to Force the disconnect and after that, you can connect again as you would normally.