Have you purchased an ExactMetrics license however haven’t received your purchase receipt or license key yet? Yhis can be typically a simple issue to fix. In this tutorial, we’ll show you the way to find out out what happened to your purchase receipt thus can get started with ExactMetrics.
Initially, you might need to hold up around 5-15 minutes after your purchase to give the receipt time to get in your email inbox. In the event that it’s despite missing, we’re here to help.
Generally, a purchase receipt is missing for one of two reasons:
- PayPal eCheck was used as your payment method.
- The email didn’t reach your inbox.
Please follow the steps given below.
1. If PayPal eCheck was your payment method
When using PayPal, there are a different methods you can use to monetize your PayPal account. You can either use your bank account or credit card, you can move funds to your PayPal account manually, and more. Most of these methods work flawlessly. But there is one (major) exception: PayPal eCheck.
PayPal describes its eCheck service as follows:
An eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account.
This basically means that it requires 6-10 business days to receive your payment from PayPal, so if you’ve paid using eCheck less than 10 business days ago, it’s extremely likely we haven’t received your payment yet. In this case, we still cannot see a detailed status until we’ve received your payment, so please get in touch with PayPal for updates during this period.
Once the payment is cleared and has been credited to our account, our system will send you the purchase receipt and automatically complete your purchase and you’ll have access to the downloads and license key.
If your payment hasn’t cleared and you haven’t received your purchase receipt after 10 business days, please feel free to contact us about your payment.
2. If You Still Haven’t Received Your Purchase Receipt
Once we’ve received your payment, we send a purchase receipt to the registered email address entered during checkout process. The purchase receipt email should have your license information, download links for the plugins, and other important information. Since the email is sent almost instantly, you should usually receive it within a few minutes.
If you haven’t received email, please check your spam/junk box, since spam filtering can sometimes mark legitimate emails as spam.
If your purchase receipt isn’t there either, there are two important options to check:
- Does your email provider or web host accept email from exactmetrics.com?
- Have you entered the correct email address?
For the first issue, you’ll need to check with your email service provider or web hosting company
If you think you may have entered the incorrect email address when making your purchase, we’d love to help you out. Just send us an email via our contact form and we’ll be happy to help you solve this problem!