Having trouble seeing yourself in Real-Time reports?
In this guide, we’ll help you troubleshoot the most common reasons why you might not see yourself in your real-time view within Google Analytics.
ExactMetrics Doesn’t Track Admins and Editors by Default
If you’re logged-in while viewing your WordPress site, you’re currently not being tracked. This is a feature of ExactMetrics to avoid tracking logged-in Administrator or Editor users of your WordPress site.
You can log out and try again or use an incognito window to view your website.
Mobile Users Tracking
Mobile device hits are usually batched to converse phone battery. This means Google Analytics will typically receive hit information every few minutes rather than instantaneously.
Additionally, hits are sometimes not sent to Google Analytics for up to 6 hours. Certain mobile devices throttle sending hits to this extent to converse battery life.
Are you using any of these plugin-based or server-based caching on your WordPress site?
- WP SuperCache
- WP Total Cache
- WP Rocket
- WP Engine
Once you’ve authenticated into ExactMetrics, you’ll need to make sure you’ve cleared your website cache.
The ExactMetrics Performance Addon
Are you using the ExactMetrics Performance Addon? This is a great tool for high-traffic sites that are close to hitting the Google Analytics data cap, but it can have the side effect of hiding you from your real-time reports.
For example, if this was enabled and left at 50%, you’d see a 50% drop in reported traffic. As a result, if you were to test your site in real-time, you wouldn’t be able to see yourself if you happened to be part of the unreported 50%.
If you’ve activated the EU Compliance addon to integrate with a cookie or consent plugin such as the CookieBot plugin, the Cookie Notice plugin, the CookieYes plugin, or Complianz, then any Google Analytics tracking will only work after you’ve consented to tracking, normally done by clicking the Accept button on the banner that appears when visiting your website.
You did it! Now you know how to troubleshoot why you’re not appearing in your Real-Time reporting views.
What’s next? Learn more in-depth about Real-Time Reports in Google Analytics here: Beginner’s Guide to Real-Time Reports in Google Analytics.