How to Troubleshoot Google Analytics Status “Tracking Not Installed”

Does your Google Analytics account gives your error tracking code missing or not installed? Even if you’ve added your tracking code to your site, there are a few things that can cause this issue. Please check the steps below on how to troubleshoot the “tracking not installed” error.

Step 1: Test Google Analytics Real-Time Overview

If the date and time is not current in Last checked, Google has not yet updated with your recent changes.

Google may still be tracking your website traffic, though. You can use the Real-Time overview to test if Google records the visit. A friend yours or yourself should visit your site while you are not not logged in as an administrator or site user and check if Real-Time records your visit.

Once Real-Time records the visit, Google should update the status to “Receiving Data.” The process usually takes 48 hours, or longer.

Step 2: Verify Your Tracking Code

If Real-Time doesn’t record your visit, it could indicate a communication problem between Google Analytics and your website. Usually, this is due to an incorrect setting, filter or tracking code.

Here are a few common causes to check for:

    1. Please check/verify the Tracking ID is correct and matches exactly including any letters and dashes,  As the wrong Tracking ID can cause the issue.
    2. When using a Universal Analytics tracking code and not enabling Universal Analytics in our plugin. Or vice versa, The wrong tracking code can appear on your site.

  1. Please make sure no other plugins are adding the Universal Analytics tracking code as this can conflict with proper reporting. The fastest way to rule out conflicts is to deactivate all your plugins except for ExactMetrics and switch to a standard theme like Twenty Seventeen. If the issue is resolved, you have a conflict and should activate one plugin or theme at a time until you identify the source of the conflict.
  2. Filters added to Google Analytics’ views may be inadvertently blocking hits. Here’s how to remove the filters at the view level.

Step 3: Verify Your Settings

In some cases, you may be providing too much or too little information in the tracking code.

Please make sure you have enabled the extra in both settings, In case If you have enabled any extras in ExactMetrics or in Google Analytics.

  1. Are Demographics and Interest Reports enabled? Make sure it’s enabled in Google Analytics and in your ExactMetrics settings.
  2. Is Enhanced Link Attribution enabled? Make sure it’s enabled in both ExactMetrics and Google Analytics settings.
  3. Verify any other advanced features you may have enabled on either side.

After you change your settings for any of these features, Google will take some time to collect data and update the status. Check back later in a few days to see if your status has changed.