Lite Users Support

Questions, comments or concerns? We're here to help!

In order to ensure the fastest response possible, please read and follow these guidelines before using the below form.

Do you have a paid license? If you’re a customer, the fastest way to get help is through our priority support.

Before you ask a question, please make sure you have checked out our ExactMetrics documentation. We have extremely extensive documentation that answers 99% of the questions we get in support each and every week, and the best news is by doing a quick search on our documentation site, you can get the answer you’re looking for instantly.

For ExactMetrics Lite users, we provide limited support here on this website instead of the support forums. We typically respond to Lite user tickets within a few business days.

In order to help us help you, please:

  • Describe the issue you’re encountering in as much detail as possible.
  • Provide the exact URL where the issue is occurring if reporting a bug.
  • Including a URL to a screen-recording of what you are seeing helps us respond immensely faster generally.

And as always, if you have an urgent or complex issue, you can purchase a license for access to our fast priority support ticket system where our dedicated priority ticket staff answer tickets during normal business hours between 9am and 5pm EST, Monday to Friday, offering same day generally, even sometimes same hour turnarounds for tickets submitted during normal business hours. You’ll also get access to tons of new features, included addons, and our legendary paid support team.